Help! I didn’t get my files! NOW WHAT?!
First of all, don’t panic. I use an automatic digital delivery system and most of the time the files are delivered within minutes after payment is processed but sometimes there’s a glitch. Sometimes the email doesn’t go through or the file is corrupted or the link gets broken.
What do you do if this happens to you?
First of all, check your spam folder. Also, make sure your inbox isn’t too full. That has happened a time or two. Make sure you’re checking the correct inbox as well. The files are delivered to your PayPal email address. If you’ve done all of those things and the files are still nowhere to be found, simply forward a copy of your receipt to me at firstname.lastname@example.org (This is very important!) and be sure to let me know which file or files you did not receive. I will get back to you within 24 hours. If you have not heard from me within that time, try again.
Please do not spam me with multiple emails every couple of hours. I know it can be difficult to wait but right now I am often busy taking care of a very sick family member and only get to check my email once a day. I promise you, I will respond and I will send your files.
I appreciate your patience and all of your support. Without you, there would be no reason for me to continue creating these files. Thank you so, so much!